Privacy Policy

NIOSHE Privacy Policy explains how NIOSHE may collect, use, store, process and protect information when users access the NIOSHE website, digital portals, academic services and other related services. We respect the privacy of Students, Authorised Training Centres (ATCs), Centres, website visitors and other users who interact with our services.

By accessing or using this website or applicable NIOSHE services, you acknowledge the practices described in this Privacy Policy. Please read this policy carefully to understand how information may be handled when you interact with NIOSHE.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the NIOSHE website, Student Portal, ATC Portal, Centre Portal and other digital or academic services operated through NIOSHE where this policy is displayed or referenced.

This policy may apply to Students, applicants, parents or guardians where applicable, ATCs, Centres, authorised representatives, website visitors and other individuals who interact with NIOSHE services.

2. Information We May Collect

The information collected by NIOSHE depends on the service being used and the information required to provide that service. We aim to collect information that is relevant to academic, administrative, technical, support or service-related purposes.

2.1 Personal Information

Depending on the service or process, personal information may include:

• Name and other identification details provided during registration or admission.
• Mobile number, email address and other contact information.
• Date of birth, gender and other information required for applicable academic records.
• Address and location-related information provided by the user.
• Photograph, signature or other documents submitted for applicable academic or administrative purposes.
• Student registration, enrolment or other identification information generated or maintained through NIOSHE services.

2.2 Student and Academic Information

Where applicable to a Student service, NIOSHE may process academic information such as:

• Admission and registration information.
• Course, programme or academic enrolment details.
• Examination-related information.
• Admit card information.
• Results, marks or other academic records where applicable.
• Certificates or related academic documents where provided through the applicable service.
• Information submitted through an authorised ATC or Centre as part of an academic process.

2.3 ATC and Centre Information

NIOSHE may collect and process information relating to Authorised Training Centres, Centres and their authorised representatives, including contact details, account information, institutional information, authorised user details and records generated through permitted portal activities.

2.4 Information You Submit Through Support

When you contact NIOSHE, submit an enquiry or request assistance, we may receive the information contained in your message, including your name, contact details, Student or institutional information and any documents or other details voluntarily provided for resolving the enquiry.

2.5 Technical and Website Usage Information

When users access the NIOSHE website or digital services, certain technical information may be generated automatically. Depending on the technology being used, this may include browser type, device information, IP address, operating system, referring pages, requested pages, date and time of access and technical logs used for security, troubleshooting and service operation.

3. How NIOSHE May Use Information

Information may be used where reasonably necessary to operate, administer and support NIOSHE services. Depending on the applicable service, information may be used to:

• Process registrations, admissions and applicable academic services.
• Create, maintain and manage Student, ATC or Centre accounts.
• Maintain academic and administrative records.
• Provide access to relevant digital portals and services.
• Process examination, result or academic-document-related services where applicable.
• Respond to questions, complaints and support requests.
• Communicate important academic, administrative or service-related information.
• Verify information submitted through applicable services.
• Maintain the security and integrity of accounts, portals and systems.
• Detect, investigate or prevent misuse, unauthorised access, fraud or suspicious activity.
• Improve website functionality, digital services and user experience.
• Maintain technical logs, backups and operational records.
• Meet applicable legal, regulatory or administrative requirements.

4. Student Data

Student Data may be required to provide academic and administrative services. Students and persons submitting information on their behalf should provide accurate and current information.

Where Student Data is submitted by an authorised ATC, Centre or representative, that party is expected to submit information only for legitimate and authorised purposes and to take reasonable steps to ensure that the information is accurate.

Student information should not be accessed, altered, shared or used by an unauthorised person. Portal credentials should therefore be kept confidential and secure.

5. ATC and Centre Responsibilities

ATCs, Centres and their authorised users may handle Student information while performing permitted academic or administrative activities. Such users are expected to use Student Data only for legitimate NIOSHE-related purposes and within the access available to their account.

ATCs and Centres should take reasonable precautions to prevent unauthorised access to Student information and should not disclose portal credentials or protected records to unauthorised persons.

6. Account and Login Information

Certain NIOSHE services may require authentication. Users are responsible for maintaining the confidentiality of their login credentials and for taking reasonable precautions to prevent unauthorised access to their accounts.

If you believe that an account has been accessed without permission or that credentials may have been compromised, you should contact NIOSHE through the official Contact Us page as soon as reasonably possible.

7. Cookies and Similar Technologies

The NIOSHE website may use cookies or similar technologies where required for website functionality, security, session management, preferences, analytics or other legitimate website operations.

Cookies are small pieces of information stored by a browser or device. Some cookies may be necessary for important website or login functionality, while others may help understand how the website is used.

Users may be able to manage cookies through their browser settings. Disabling certain cookies may affect the operation of some website or portal features.

8. Analytics and Third-Party Technologies

NIOSHE may use third-party infrastructure, hosting, security, analytics, communication or other technology providers where reasonably required to operate its website and digital services.

Such providers may process limited information as necessary to provide their respective services. Their handling of information may also be governed by their own privacy policies, contractual obligations and applicable law.

NIOSHE does not control the privacy practices of independent third-party websites or services that are not operated by NIOSHE.

9. How Information May Be Shared

NIOSHE does not intend to disclose personal information unnecessarily. Information may, however, be shared where reasonably required for providing a requested service, operating the platform or complying with applicable requirements.

Information may be disclosed to:

• Authorised NIOSHE personnel who require access for legitimate operational purposes.
• Authorised ATCs or Centres where necessary for an applicable Student or academic process.
• Technology, hosting, communication, security or other service providers assisting with platform operations.
• Professional advisers or authorised service providers where reasonably necessary.
• Government, regulatory, judicial or law-enforcement authorities where disclosure is required under applicable law or a valid legal process.

Information may also be disclosed where reasonably necessary to investigate fraud, misuse, security incidents or activities that may threaten users, systems or legal rights.

10. Data Security

NIOSHE aims to use reasonable administrative, organisational and technical measures appropriate to the nature of the information being processed to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse.

However, no website, online platform, database, transmission method or electronic storage system can be guaranteed to be completely secure. Users should therefore also take appropriate precautions when using online services.

Users should never voluntarily share passwords, authentication details or other confidential credentials with unauthorised persons.

11. Data Accuracy

Users should provide accurate, complete and current information when using NIOSHE services. Incorrect Student, academic or institutional information may affect the processing or availability of related services.

Where an error is identified, the user may contact NIOSHE or use an applicable authorised process to request correction, subject to verification and any academic or administrative requirements.

12. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including providing academic services, maintaining records, resolving disputes, supporting security, meeting administrative requirements and complying with applicable legal obligations.

Some academic, financial, administrative, audit or system records may need to be retained for longer periods where required for legitimate institutional or legal purposes.

13. Children’s and Minor Students’ Information

Some educational services may involve students who are minors. Where information relating to a minor is submitted, the person providing that information should have appropriate authority to do so, including parental, guardian, institutional or other lawful authority where required.

NIOSHE does not encourage minors to independently provide unnecessary personal information beyond what may be required for legitimate educational or academic services.

14. User Privacy Choices and Requests

Subject to applicable law and the nature of the academic or administrative record, users may contact NIOSHE regarding concerns about their personal information, including requests relating to access, correction or other appropriate privacy matters.

Certain information may not be capable of immediate deletion or alteration where it forms part of an academic record, examination record, transaction, audit trail, legal obligation or other record that must reasonably be preserved.

NIOSHE may require reasonable verification before acting on a privacy-related request to protect users and prevent unauthorised access to information.

15. Communication

NIOSHE may use contact information provided by users to send communications related to accounts, admissions, academic services, examinations, support requests, administrative matters, security or other relevant services.

Important operational or service-related communications may be necessary for providing the requested service and may not always be treated as optional promotional communication.

16. Third-Party Links

The NIOSHE website may contain links to external websites or resources for convenience or informational purposes. A link to an external website does not necessarily mean that NIOSHE controls or is responsible for that website.

Users should review the privacy policies and terms of external websites before providing personal information to those services.

17. External Platforms and Services

Some NIOSHE services may depend on third-party technology or infrastructure such as hosting services, communication providers, analytics systems or other digital tools. When a user interacts directly with an independent third-party service, additional terms or privacy policies of that provider may apply.

18. Security Monitoring and Misuse Prevention

NIOSHE may maintain logs and review account or system activity where reasonably necessary for protecting users, detecting technical problems, preventing abuse and maintaining the security of its digital services.

Attempts to gain unauthorised access, manipulate academic records, misuse another person’s account, interfere with website functionality or otherwise abuse NIOSHE systems may result in access restrictions and other appropriate action.

19. Changes to the NIOSHE Privacy Policy

This NIOSHE Privacy Policy may be revised from time to time to reflect changes in services, technology, operational practices or applicable requirements.

The current version will be made available on this page. The “Last Updated” information displayed with this policy can be used to identify when the page was most recently revised.

Users are encouraged to review this Privacy Policy periodically, particularly when using NIOSHE services over an extended period.

20. Contact NIOSHE About Privacy

If you have questions, concerns or requests regarding this NIOSHE Privacy Policy or the handling of information through NIOSHE services, please contact NIOSHE through the official Contact Us page.

When submitting a privacy-related request, provide sufficient information to identify the relevant account, Student record or service while avoiding unnecessary disclosure of sensitive information in the initial enquiry.

21. Acceptance of This Privacy Policy

By continuing to access or use the NIOSHE website and applicable services, you acknowledge that you have had an opportunity to read this Privacy Policy and understand the information-handling practices described on this page.

If you do not agree with a practice applicable to an optional service, you may choose not to use that service. Where information is required for a particular academic, administrative or account-related process, the service may not be available without the information necessary to complete that process.

Important: Users should access NIOSHE services only through official website pages and authorised portals and should never provide passwords or confidential login credentials to unauthorised persons.